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Return & Refund Policy

Textbooks, packages, & access codes
These items may be returned within 14 days from the first day of each term. Shrink-wrapped texts and packages are non-refundable for full value once the shrink wrap is broken or removed. Access codes cannot be returned once any seals have been broken, scratched off, or shrink-wrap removed. Any new books returned out of their original packaging or no longer in 'new' condition will be refunded at a used book value (subject to manager approval).
Merchandise and gifts
These items may be refunded within 10 days or exchanged within 30 days of the original purchase date. All items must be in original/unopened packaging with the tags still attached.
Computer & Software
These items must be unopened and returned within 10 days of the original purchase date for a refund. All opened computers and software are non-returnable.
These items must be returned within 10 days from the original purchase date. Cengage Unlimited and Courseware are NON-REFUNDABLE once the access code has been redeemed.
Any shipping charges are non-refundable.

Refunds may be forfeited due to the following:

  • Online (eComm) orders that have not been picked up within 60 days.
    • Note - any orders still in store after 60 days will be re-shelved.
  • Prepaid orders that have not been picked up within two weeks (14 days) from the date the order arrives at the bookstore.
    • Note - prepays will be held for two weeks from the date that the order arrives at the bookstore.
  • Opened/redeemed access codes & eBooks.
  • Shrink wrap is broken or removed from textbook packages.
  • Opened computers & software.

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